FAQ
The Ins And Outs of How We Do Business
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What is included in your standard cleaning service?Our standard cleaning service includes dusting, vacuuming, mopping, and cleaning bathrooms and kitchens. Additional services such as window cleaning, baseboard and appliance cleaning, and laundry services can also be added.
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Do you use eco-friendly cleaning products?Yes, we use eco-friendly cleaning products to ensure a safe and healthy environment for our clients and their families.
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Can you accommodate special requests or cleaning needs?Yes, we offer customizable cleaning plans to meet our clients' specific needs. We will work with you to create a cleaning schedule that fits your lifestyle and budget.
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How often should I schedule cleaning services?It depends on your personal preference and the level of cleanliness you desire. Some people schedule cleaning services weekly, while others schedule every other week or on a monthly basis.
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How do I pay for your services?We accept a variety of payment methods, including credit card, debit card, and personal check.
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Do you provide services for commercial cleaning?t depends on the cleaning company, some companies provide services for commercial cleaning and some just for residential cleaning.
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Are your cleaners bonded and insured?Yes, all of our cleaners are bonded and insured for your peace of mind and protection.
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What is your cancellation policy?Our cancellation policy varies depending on the cleaning company. It is usually possible to cancel with a short notice, but it may be subject to a fee.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept a variety of payment methods, including credit card, debit card, and personal check.
Cancellation Policy
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Cancellations made more than 24 hours before the scheduled cleaning will not incur any charges.
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Cancellations made less than 24 hours before the scheduled cleaning will be subject to a fee of 25% of the total cost of the scheduled cleaning.
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No-shows or same day cancellations will be subject to a fee of 100% of the total cost of the scheduled cleaning.
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We understand that unexpected events can happen and we will do our best to work with you in the case of a last-minute cancellation. In case of a re-scheduling we will do our best to provide a new cleaning date that suits your schedule.
Satisfaction Guarantee
our clients. That's why we offer a satisfaction guarantee on all of our cleaning services. If you are not completely satisfied with the quality of our cleaning, please contact us within 24 hours of the cleaning, and we will gladly schedule a return visit to re-clean the areas in question at no additional cost to you.
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We believe that open communication is key to ensuring that our clients are satisfied with our services. That's why we encourage our clients to provide feedback on our cleaning services, so we can continue to improve and provide the best possible service.
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If, after our return visit, you are still not satisfied with the cleaning, we will gladly refund the cost of the cleaning. Our goal is to make sure that every client is completely satisfied with the cleaning services we provide.